📦 Order Processing Time

Orders require 1–3 business days to be processed before shipment, regardless of the shipping option selected at checkout.

We ship Monday through Friday, excluding weekends and holidays.

Although most orders are processed within 1–3 business days, please allow up to 5 business days during high-volume periods.

Example:

If you place an order on Tuesday, it should be shipped no later than Friday.

Orders may be delayed due to inaccurate or incomplete checkout information, such as an incorrect shipping address.

If an incorrect shipping address is entered, you have 1 hour after purchase to request a correction.

Please contact us at info@purrnature.store for any changes.

PurrNature is not responsible for incorrect information provided by the customer. Please review the Wrong Address Disclaimer below.

🚚 Estimated Shipping Times

United States / United Kingdom / Canada:

7–14 business days

International Orders:

7–20 business days (often sooner)

Delivery times depend heavily on customs processing in each country. Some destinations may experience faster or slower clearance times.

Shipping may also be delayed due to circumstances beyond our control, including but not limited to:

• Customs inspections
  
• Postal or carrier delays
  
• Weather conditions
  
• Peak holiday seasons
  
• Strikes or labor disputes
  
• Large or bulky items
  
• Carrier operational errors
  

If any of these factors affect your delivery, we will keep you informed as best as possible.

✅ Shipping Guarantee

We are committed to customer satisfaction. If your order does not arrive within the time frames below, we will offer a free replacement or a full refund:

• United States: 45 days
  
• Canada: 45 days
  
• United Kingdom: 45 days
  
• Australia: 50 days
  
• New Zealand: 50 days
  
• Rest of the world: 50 days
  

🌍 International Delivery

Customs duties, taxes, or additional fees may apply depending on your country’s regulations.

By placing an order with PurrNature, you acknowledge that any applicable customs fees are the customer’s responsibility.

For more information, please contact your local customs office.

Please note:

• We are not responsible for delays caused by customs processing
  
• Certain destinations may require additional shipping fees due to geographic limitations
  

⚠️ Wrong Address Disclaimer

Customers are fully responsible for ensuring all shipping information entered at checkout is accurate.

Due to our fast-moving fulfillment process, we cannot guarantee address changes once an order has been placed.

If the order is already processing or shipped, we are unable to make modifications. In these cases, the package must be returned to our warehouse before a refund can be issued.

PurrNature is not liable for packages delivered to an incorrect address provided by the customer.

🔁 Returns

By placing an order on our website, you acknowledge and accept responsibility for any return shipping costs.


Last updated: December 2025